ClientZen turns customers into evangelists with real-time feedback based on sentiment analysis

Client Zen Logo
#Artificial Intelligence#Customer Feedback#Machine Learning
Romania
Case Study ClientZenCase Study ClientZen

About the project

ClientZen is the first customer experience management platform for B2B digital agencies that uses AI to measure client happiness in real-time. The web application drives a data-driven analysis that generates accurate personality insights and actionable items to improve your NPS score and reduce the churn rate.

The Challenge

While having happy clients is a critical part of any growth strategy, the current feedback assessment means are not delivering real results, either in a timely fashion. The team's goal at Digitalya is to provide a solution that gathers customer feedback in real-time based on AI and ML and delivers accurate insights and next-step suggestions to increase client happiness and generate new business opportunities.

The Solution

We build a web application that integrates the most common means of communication like Gmail, Slack, Outlook in order to provide accurate feedback based on sentiment analysis. The tool provides personality insights based on written communication and business bits of advice based on the NPS level on which the client is on. The platform generates personised profiles for each customer while being 100% GDPR compliant.

HOW WE DID IT
ClientZen is a product developed based on the existing need to gather and assess real-time feedback and developed from our love for the endless possibilities of Artificial Intelligence.
  • Nov
    2019
    Idea validation
  • Jan
    2020
    Product design sprint
  • Feb
    Clickable prototype
  • Mar
    Slack & Gmail Integration
  • Jun
    Personality insights
  • Jul
    NPS Assessment algorithm
  • MVP launch
  • Sep
    Sentiment analysis algorithm
  • Dec
    Stripe payments integration

Technologies Used

laravel
Laravel
react
React.js
wordpress
WordPress
Gmail API
Gmail API
TensorFlow
TensorFlow
Amazon Comprehend
Amazon Comprehend
Amazon SageMaker
Amazon SageMaker
Amazon Translate
Amazon Translate
Amazon Textract
Amazon Textract
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Safe login

Safe login
MY CLIENTS

Clients overview

Clients overview
Clients

Data-driven client happiness insights

Data-driven client happiness insights
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Communication assessment

Communication assessment
Dashboard

Most important client insights

Most important client insights
Integrations

Communication platforms connected

Communication platforms connected

Assembled
Team

Project manager
Full Stack Developer
Full Stack Developer
Front End Developer
Front End Developer
UI/UX designer
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Find us at
Eternitate 76
700329 Iasi, Romania
Badenerstrasse 13
CH-5200 Brugg, Switzerland
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