Free Webinar:
The Intersection of AI, CX, and Omnichannel in Pharma
An in-depth discussion on how AI is revolutionizing customer engagement and reshaping omnichannel strategies in the pharma industry.
- Understand whether omnichannel is still relevant in a world increasingly driven by AI
- Learn where AI truly makes a difference in enhancing CX
- Discover real-world examples of successful AI integration in pharma
Curios if omnichannel still relevant, or has AI taken over?
Want to know where AI fits into the customer journey?
Eager to know the role of HCP Portals in an AI-driven omnichannel strategy?
Get answer to all questions and more
Get new insights from three pharma industry experts have built and launched AI-driven customer experiences and omnichannel strategies.
Webinar agenda
Welcome and introduction of the host and guests
- 5 min
Is omnichannel still relevant, or has AI taken over?
- 10 min
Where does AI fit into the customer journey + real world examples?
- 15 min
The role of HCP portals in an AI-driven omnichannel strategy
- 10 min
What’s next? The future of HCP engagement
- 10 min
Audience Q&A and closing remarks
- 10 min
Meet the speakers
Pharma industry experts with deep expertise in companies such as Novartis, GSK, Boehringer Ingelheim, Grünenthal, Haleon, and more will share from their hands-on expertise.
Customer Excellence Manager @Abbvie
Alex is a seasoned expert with over 12 years of experience in customer excellence, omnichannel engagement, and commercial effectiveness. Driven by a vision to harness AI for innovation, Alex excels at transforming market data into actionable strategies and delivering impactful results.
Global Omnichannel Operations Lead @Grünenthal
Cristina is a dedicated professional specializing in customer experience, omnichannel engagement, and digital transformation. With a proven track record at leading companies like Boehringer Ingelheim and Grünenthal, she is passionate about utilizing AI to revolutionize customer journeys.
MEA Region Omnichannel Manager @Haleon
Beyza is a digital marketing leader known for her innovative approach to omnichannel strategies and CX. With extensive experience at industry powerhouses like Haleon and GSK, she has consistently driven transformative campaigns in the past 12 years that blend data-driven insights with creative storytelling.
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