Call Center CRM – boosting customer support & productivity to new heights
About the project
The cloud-based call center software enhances the customer relationship with its predictive capabilities and fully customizable CRM. The business management processes are also improved with quality control integrations, predictive reports, and other functionalities.
Making predictive calls from the browser window was really challenging because, at that time, the WebRTC feature that enabled real-time communication was unstable. Also, distributing the calls according to the agent's status was difficult.
We came up with a unique digital product that combines multiple features. The integrated call center platform with predictive dialing and a CRM function ensures a permanent connection between the company and the client.
Back End Developer
Front End Developer
Customizable capabilities for personalizing each call
Overview of campaign performance
Advanced reporting on performance
Team Leader / Call Center CRM
We have a complicated structure with over 1,200 agents spread across 5 locations in 2 different countries. We needed a custom system to manage our structure, and Digitalya helped us achieve exactly that. The system helps management, telemarketing, and telesales work together and, of course, keep clients happy. It was great collaborating with the team, and we'll definitely reach out again.
Do you want to develop a product?
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